[1~5] Listen and answer the questions.

1. How much sales experience does Junho have?

① Three months.

② Six months.

③ One year.

④ Two years.

⑤ No experience.

2. Where did Junho work part-time as a sales assistant?

① at a clothing boutique

② at a large department store

③ at a grocery store

④ at a small electronics shop

⑤ at a bookstore

3. What does Junho hope to do through this internship?

① work flexible hours

② gain management experience

③ learn and grow in the sales field

④ earn a higher salary

⑤ travel abroad

4. Why did the woman feel embarrassed and frustrated?

① She forgot to submit a report.

② She had an argument with a colleague.

③ She missed an important meeting.

④ She lost an important client.

⑤ She didn’t meet her sales target for this quarter.

중간고사

Lesson

1-3

Class            Name

교과서 pp. 8~73

5. What does the man suggest the woman do to avoid the same mistake next time?

① take a vacation to relax

② discuss it with the manager and ask for feedback

③ work overtime to catch up

④ find a mentor for guidance

⑤ attend a sales training workshop

[6~7] Choose the most appropriate word for the blanks.

6.

• The ___________ for the repairs came to $650.

• The waiter brought the __________ to their table.

• Here is the total __________ for your stay. Please check it over to see if everything is correct.

① value	② bill	③ change

④ benefit	⑤ signature

7.

• How can we improve our __________ service?

• The __________ complained about the delayed delivery.

• The __________ left a positive review about our product.

① trainer	② designer

③ teacher	④ interviewer

⑤ customer

8. Write the most appropriate word for the blanks. [주관식]

• I have a job __________ with the hiring manager.

• How did your job __________ go yesterday?

• What should I wear to my job __________?

→ _________________

9. Which of following is NOT appropriate based on the context?

I am writing to apply for an internship at Tech Industries. I believe that Tech Industries is a great company. I am ①a fan of your products. Your company is ②famous for its exciting designs and excellent quality. I am a student studying engineering and marketing at Bitna High School. I am going to graduate next February. I think that my knowledge makes me a ③weak candidate. I have worked part-time in a small electronics shop as a sales assistant for three months. I am very good at talking to customers. I am also very ④skilled with computers. I am ⑤available from May until August of this year. I can come to meet you at any time to answer your questions.

10. Choose the most appropriate position for the given sentence in the box among (A) to (E).

I’m writing to find out more about you.

My name is Robert Seo, and I work for Dragon Hotel. We are opening a Chinese restaurant later this year. So, we’re looking to purchase the necessary supplies. We’ve heard a lot of good things about your company, Phoenix Supplies. (A) First, I need to know what payment methods you accept. (B) I would also appreciate it if you would tell me about your delivery options. (C) Finally, I would like to receive your most recent catalog and price list at this email address. (D) Thank you for your help in advance. I look forward to hearing from you. (E)

① (A)	② (B)	③ (C)

④ (D)	⑤ (E)

11. Choose the most appropriate word for the blanks.

I just wanted to thank you for suggesting the training session. It was incredibly helpful, and I feel much more confident in my ability to deal with difficult situations now. ________ you advised, when I feel like I might lose my temper or say the wrong thing, I’ll keep in mind that the customers’ complaints are not personal. I truly appreciate your support and guidance, and I am grateful to have you _________ a colleague. Thanks again.

① What ― for

② As ― as

③ As ― with

④ That ― as

⑤ How ― by

12. Write the most appropriate word for the blank. [주관식]

A: Hello! Are you Junho?

B: Yes, I am.

A: Great! It’s nice to meet you! So, what kind of job are you looking for?

B: I’m looking for an office job.

A: Okay, got it. Would you like to work for a big company or a small company?

B: I think I would like to work for a small company.

A: Okay, why is that?

B: I think working at a small company might be more fun, and I may have more opportunities to learn and grow.

A: I see. In addition, small companies can be more flexible and offer more hands-on experience.

B: Yes, that’s what I’m hoping for.

A: Well, I will give you a list of small companies. You should send your _________ to a recruiter. They can help you find a job that suits your preferences.

B: Thank you for your help!

→ _________________

13. Based on the context, rearrange the given words to fill in the blank (A). [주관식]

A: How was your first day?

B: It was great! Thank you. Brian, could you share some tips for working in our Finance

Department?

A: Absolutely! (A)__________________________________ to prevent legal problems.

B: Got it. I’ll make sure to check them regularly.

A: Excellent.

stay / regulations / with / financial /
our / up-to-date

→

[14~16] Read the following conversation and answer the questions.

Ms. Kim: Welcome to Daehan Technology, Mr. Johnson. I hope you had a pleasant night.

Visitor: I did. Thank you very much. What will we be doing today?

Ms. Kim: I will be showing you around the office and introducing you to some important people here.

Visitor: Great. I look forward to (A)__________ your coworkers.

Ms. Kim: This is Mina Park, and she’s our boss’s assistant. Whenever you call the CEO’s office, you’ll talk to her first.

Visitor: I think I’ve talked to you before. It’s nice to meet you in person.

Ms. Park: It’s nice to finally meet you too, Mr. Johnson.

Ms. Kim: And this is Sangmin Yun. He’s a sales manager. He’ll discuss the contract details with you this afternoon.

Visitor: It’s a pleasure to meet you, Mr. Yun.

Mr. Yun: The pleasure is mine.

Ms. Kim: Now, I’d like to introduce you to our boss. Shall we (B)________ over to the CEO’s office?

Visitor: Sounds great. I’d love to meet him face-to-face.

14. Who is the visitor being introduced to first?

① the CEO

② Sangmin Yun

③ Mina Park

④ Ms. Kim

⑤ Mr. Yun

15. What are the best words for blanks (A) and (B)?

	(A)	(B)
①	meet	to head
②	meeting	heading
③	meet	head
④	meeting	head
⑤	to meet	to head

16. Who will discuss the contract details with the visitor?

① Sangmin Yun

② Mina Park

③ Ms. Kim

④ the CEO

⑤ Mr. Johnson

[17~18] Read the following email and answer the questions.

Dear Ms. Blake,

Thank you for letting us know you haven’t yet received your jacket purchased on March 29.

I sincerely apologize for the inconvenience and understand your frustration.

According to our records, your package was sent out from our warehouse on April 1. I’ve

looked into your order’s status via our delivery tracking system. It is currently listed as

“In Transit” and is expected to arrive by April 3. In the meantime, I’ve shared your feedback

with our team, and we’re committed to doing everything we can do to prevent shipping

delays. If you don’t receive your delivery by the expected arrival date, please let me know by

responding to this email.

To apologize for the inconvenience, we would like to give you a free shipping coupon. You

can use it on your next purchase on our site. We appreciate your patience and hope to

continue serving you.

Sincerely,

Paul Jones

Customer Service Representative

17. What status is Ms. Blake's order currently listed as? Write the answer with two words. [주관식]

→

18. What is Paul Jones offering Ms. Blake as an apology for the inconvenience?

① a full refund

② a discount on her next purchase

③ a free shipping coupon

④ a replacement jacket

⑤ an extended warranty

[19~20] Read the following conversation and answer the questions.

Adam: Hi, Riley. I do hope you’re doing well. I wanted to submit a request for some supplies we need. Is this a good time to go over the list with you?

Riley: Of course. I’m available to help you. What items are you requesting?

Adam: We need some printer paper and toner cartridges. I also want to stress the importance of getting a new whiteboard.

Riley: We’re out of toner cartridges. If I order them now, they’ll arrive in a few days. Is that okay?

Adam: Yes, that works for me. Also, the office copier is having issues with blurry copies and frequent paper jams. Could we get it repaired?

Riley: Sure. I’ll have a repairperson stop by ASAP. Also, I heard that some new employees are supposed to join your department soon.

Adam: Yes, that’s correct. It’s important to make sure our new employees have all the necessary tools and resources to get started. Can we get employee ID cards and office supplies for the new hires?

Riley: Absolutely. I’ll order them so that they arrive in time for the new employees’ start date.

Adam: Thank you for your assistance.

19. What issue is the office copier experiencing?

① connectivity problems

② low toner levels

③ overheating

④ slow printing speed

⑤ blurry copies and frequent paper jams

20. Fill in the blank based on the conversation. [주관식]

A: What item does Adam stress the importance of getting for the office?

B: ___________________________

ANSWERS

1. ①

2. ④

3. ③

4. ⑤

5. ②

6. ②

7. ⑤

8. interview

9. ③

10. ①

11. ②

12. résumé

13. Stay up-to-date with our financial regulations

14. ③

15. ④

16. ①

17. In Transit

18. ③

19. ⑤

20. Whiteboard.

Script

1. 교과서 p. 21 / Speak Out 참조

2. 교과서 p. 21 / Speak Out 참조

3. 교과서 p. 21 / Speak Out 참조

4. 교과서 p. 57 / Speak Out 참조

5. 교과서 p. 57 / Speak Out 참조