(1)학기 수업지도안

Part Title	Goals	Theme
Part I Basic Conversation	• Greeting someone and introducing yourself or someone else • Talking about weather, time, and numbers • Talking about locations and giving directions • Making telephone calls and appointments	• Lesson 1 Greeting and Introduction • Lesson 2 Weather and Time • Lesson 3 Numbers • Lesson 4 Locations and Directions • Lesson 5 Telephone Calls and Appointments
Part II Travel Service	• Advising customers about travel planning • Providing customers with reservation services • Helping customers follow departure and arrival procedures • Meeting and seeing off customers at the airport • Dealing with travel customer inconveniences	• Lesson 1 Travel Consulting Service • Lesson 2 Reservations for Travel Customers • Lesson 3 Departure Procedures at the Airport • Lesson 4 Arrival Procedures at the Airport • Lesson 5 Meeting and Seeing Off at the Airport • Lesson 6 Dealing with Travel Customer Inconveniences
Part III Hotel Service	• Responding to hotel reservations • Responding to hotel check-in and check-out • Explaining hotel service information • Handling hotel guests’ complaints	• Lesson 1 Reservation Service • Lesson 2 Check-In Service • Lesson 3 Fitness Center and Sauna Service • Lesson 4 Housekeeping and Laundry Service • Lesson 5 Check-Out Service and Handling Guests’ Complaints
Part VI Food and Drink Service	• Taking a restaurant reservation by phone • Accommodating walk-in guests • Seating guests and taking orders • Serving food and drinks • Taking payment and handling guests’ complaints	• Lesson 1 Restaurant Reservation • Lesson 2 Welcoming and Seating Guests • Lesson 3 Taking Orders and Serving at a Restaurant • Lesson 4 Taking Orders and Serving at a Café or Bar • Lesson 5 Handling Guests’ Complaints
Part V Sales Service	• Recommending and describing products • Responding to customers who pay for, exchange, or return products • Handling customer complaints regarding shopping • Doing sales work at duty-free shops, department stores, and traditional markets	• Lesson 1 Product Recommendations and Descriptions • Lesson 2 Product Payment, Exchange, and Return • Lesson 3 Handling Customer Complaints • Lesson 4 Duty-Free Shops and Department Stores • Lesson 5 Traditional Markets
Part VI Tour Guide Service	• Talking about Korean culture • Talking about traditional Korean food • Talking about contemporary Korean culture • Talking about Korean cultural and natural heritage sites • Talking about tourist attractions	• Lesson 1 Korean Culture • Lesson 2 Traditional Korean Food • Lesson 3 Contemporary Korean Culture • Lesson 4 Korean Cultural and Natural Heritage Sites • Lesson 5 Tourist Attraction Guides and Information

(1)학기 수업지도안

Field Activity	Culture	Famous Tourist Attractions	Time allotted
• Introducing Yourself as a Tour Guide • Giving Weather Information for Tourist Attractions • Introducing a Must-See Structure with Measurements • Giving Directions to a Tourist • Leaving a Message on Your Customer’s Voicemail	Metric System vs. Imperial System 미터법과 야드파운드법	Mont-Saint-Michel in France 프랑스의 몽생미셸	10
• Introducing Yourself as a Tour Guide • Making a Dialog About a Flight Reservation • Explaining Departure Procedures at the Airport • Explaining Arrival Procedures at the Airport • Welcoming Tourists at the Airport • Explaining What to Do When Your Luggage Is Lost	Entering the United States: ESTA, Visa, or Green Card? 미국 입국: ESTA, 비자, 그린카드?	Milford Track in New Zealand 뉴질랜드의 밀포드 트랙	10
• Taking a Hotel Reservation • Welcoming a Check-In Guest • Telling a Guest How to Use Hotel Facilities • Responding to a Request for a Laundry Service • Making a Dialog About Handling Guests’ Complaints	Unique Hotels in the World 세계의 독특한 호텔	London: The UK's All-in-One Destination 런던: 영국의 모든 것을 볼 수 있는 여행지	10
• Taking a Restaurant Reservation • Making a Dialog as a Host in Welcoming Walk-In Guests • Making a Conversation as a Server at a Restaurant • Taking Orders from Guests at a Bar • Making a Dialog About Dealing with Guests’ Complaints	The Don’ts of American Table Manners 미국의 식탁 예절에서 하면 안 되는 것들	Grand Canyon National Park in the U.S. 미국의 그랜드 캐니언 국립 공원	10
• Role-Playing for Recommending and Describing Products • Role-Playing for Exchanging and Returning Products • Role-Playing for Handling Customer Complaints •Making an Advertising Brochure for Products • Making a Promotional Leaflet for Traditional Markets	Must-Have Souvenirs from Around the World 전 세계의 꼭 사야 하는 기념품	The Grand Bazaar in Istanbul, Türkiye 튀르키예의 그랜드 바자	10
• Making a Brochure About Traditional Korean Culture • Making an Ad for Traditional Korean Food • Making a Leaflet About Contemporary Korean Culture • Making a Leaflet About Korean World Heritage Sites • Making a Dialog About Introducing Tourist Attractions	Must-Eat Dishes from Around the World 전 세계의 꼭 먹어 봐야 하는 음식	Machu Picchu in Peru 페루의 마추픽추	10